Legal
Refund Policy
We stand behind our products. If something isn't right, here's exactly when you're eligible for a refund and how to request one.
Last updated: 15 May 2026
Our refund commitment
If you're not satisfied with your purchase, we offer a straightforward refund process. This policy applies to all KwaWingu products and services — subscriptions, one-time purchases, and custom development.
Refund eligibility
Eligible for a refund
- Subscriptions within 14 days of purchase
- Technical issues preventing product use
- Product not as described
- Duplicate or accidental purchases
- Downtime exceeding our SLA commitments
Not eligible
- Requests after the 14-day window
- Partial subscription periods
- Change of mind after extensive use
- Custom work already delivered
- Breach of the Terms of Service
Processing timeline
Request submission
Submit within 14 days via our contact form or [email protected] with your order details.
Day 1
Review
We review your request and may follow up for details or to resolve the underlying issue.
1–3 business days
Refund
Once approved, refunds go back to your original payment method.
5–10 business days
How to request a refund
To request a refund, please include:
- Your order number or transaction ID
- The email address on your account
- The product or service name
- The reason for your request
- Any relevant screenshots (for technical issues)
Send your request to [email protected] or use our contact form.
Exceptions & special cases
- Promotional purchases follow the same policy unless stated otherwise
- Free trials are not refundable — cancel before the trial ends to avoid charges
- Third-party services must be refunded by the respective provider
- Please contact us before initiating a chargeback