Our Refund Commitment
At KwaWingu, we stand behind the quality of our products and services. If you're not completely satisfied with your purchase, we offer a straightforward refund process to ensure your satisfaction.
This refund policy applies to all KwaWingu products and services, including software subscriptions, one-time purchases, and custom development services.
Refund Eligibility
Eligible for Refund
- • Subscription services within 14 days of purchase
- • Technical issues preventing product use
- • Product not as described or advertised
- • Duplicate or accidental purchases
- • Service downtime exceeding SLA commitments
Not Eligible for Refund
- • Requests after 14-day refund window
- • Partial subscription periods
- • Change of mind after extensive use
- • Custom development work already delivered
- • Violation of Terms of Service
Refund Processing Timeline
Request Submission
Submit your refund request within 14 days of purchase through our contact form or by emailing info@kwawingu.com with your order details.
Timeline: Day 1
Review Process
Our team will review your request and may contact you for additional information or to help resolve any technical issues you're experiencing.
Timeline: 1-3 business days
Refund Processing
Once approved, refunds are processed to your original payment method. The time it takes for the refund to appear depends on your payment provider.
Timeline: 5-10 business days
Product-Specific Policies
Subscription Services
For monthly or annual subscriptions, you can request a full refund within 14 days of your initial purchase or renewal. After this period, you can cancel your subscription, but no refund will be provided for the current billing period.
- • Monthly subscriptions: 14-day refund window
- • Annual subscriptions: 14-day refund window
- • Pro-rated refunds not available
One-Time Purchases
One-time software purchases or licenses are eligible for a full refund within 14 days if the product doesn't meet your expectations or has technical issues we cannot resolve.
- • 14-day money-back guarantee
- • Full refund for technical issues
- • License deactivation upon refund
Custom Development Services
Custom development projects follow a milestone-based payment structure. Refunds are available for undelivered milestones or if deliverables don't meet agreed-upon specifications.
- • Milestone-based refunds available
- • Refunds for unmet specifications
- • Completed work is non-refundable
How to Request a Refund
To request a refund, please provide the following information:
- Your order number or transaction ID
- The email address associated with your account
- Product or service name
- Reason for refund request
- Any relevant screenshots or documentation (for technical issues)
Send your refund request to info@kwawingu.com or use our contact form.
Exceptions & Special Cases
- Promotional Offers: Products purchased during promotional periods are subject to the same refund policy unless otherwise stated.
- Free Trials: No refunds are applicable for free trial periods. Cancel before the trial ends to avoid charges.
- Third-Party Services: Refunds for third-party integrations or services must be requested directly from the respective provider.
- Chargebacks: Initiating a chargeback without contacting us first may result in account suspension and legal action.
Questions About Refunds?
If you have any questions about our refund policy or need assistance with a refund request, our support team is here to help.